Google In-App Purchase Membership Cancellation and Refund
You can cancel or request a refund for a Google in-app subscription to Slid using the following methods.
※ Please Note:
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Canceling a subscription allows you to use your membership until the end of the current billing period, and no further charges will be made.
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Products with expired usage periods cannot be canceled or refunded.
How to Cancel a Subscription
1.
Open the Google Play app on your mobile device.
2.
Tap the circular profile icon in the top right corner.
3.
Select Payments & Subscriptions > Subscriptions.
4.
Choose Slid.
5.
Tap Cancel Subscription.
6.
Follow the on-screen instructions to complete the cancellation process.
How to Request a Refund
1.
2.
Tap Menu 三 > Account > Purchase History.
3.
Find the order and click Request a Refund (blue button) or Report a Problem.
4.
Choose the appropriate option and fill out the form, including a note stating that you want a refund.
iOS In-App Purchase Membership Cancellation and Refund
For iOS in-app subscription cancellations and refunds, follow these steps:
How to Cancel a Subscription
1.
Open the Settings app on your mobile device.
2.
Tap your name.
3.
Select Subscriptions.
4.
Choose the subscription you want to cancel.
5.
Tap Cancel Subscription. You may need to scroll down to find the cancellation button.
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If there’s no cancel button or you see a red "expired" message, your subscription is already canceled.
How to Request a Refund
1.
2.
Log in with your Apple ID and password.
3.
Select "Request a Refund" from the "Choose a Problem" list.
4.
Choose a reason for the refund under "Tell Us More".
5.
Click the [Next] button.
6.
Select the purchase you want to refund from the list and click [Submit] to complete the refund request.
Contact Us
If you encounter issues canceling your membership or experience problems using Slide after a refund, please contact us via the link below.
We’ll respond during our support hours. Providing the following information will help us assist you more quickly:
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Required Information: Slide account email, refunded membership type, and operating system (Android/iOS).
Support Hours: Monday–Friday, 10:00 AM–5:00 PM (KST)